- Do you have a walk-in store?
Yes, we have a walk-in store, our office is located at Lekki, Lagos. - Can I come to pick up my items at your store?
Yes, you can come for pickup at our store, pickup days are Tuesdays and Thursdays 10 am to 5.30 pm. For sellers, you have to give us at least 5working days notice. - Do you work on weekends?
We are available on weekends on Saturday (10 am-4 pm) and Sunday (12 pm – 2 pm). - Do you offer wholesale packages for what you sell?
Yes, we offer different wholesale packages, across all categories. Everything is N3,000 and below. The minimum purchase is N200,000. You can send a WhatsApp to 07014525145 to book and get a contract. If you’re outside Lagos, we offer this service via a personalized video shopping experience. Once concluded, we ship to your doorstep. - How do I sell with Wardrobe Merchant?
Please click on our Sell with us tab www.wardrobemerchant.com/sell-with-us to see our selling processes. You can send an email to info@wardrobemerchant.com to start with our seller form and contract. We adhere strongly to terms and conditions for resale. - Is your seller form beginner-friendly?
Yes, our seller form is beginner-friendly. We want you to give us accurate inventory on excel so we avoid mix-ups in the future. - Do you stockpile items for customers?
We stockpile items for only one 1week, after that, we ship all items out. And Wardrobe Merchant will not be held responsible after one week for these items. - Do you offer refunds?
All purchases are final. We have a no refund policy. Only store credit applies on a case by case basis. - Do you have other branches?
We are a global online platform that ships worldwide. Currently, we do not have other physical branches but we plan to expand physically in the future. - How do I partner with Wardrobe Merchant?
We are open to long term partnerships. Please send us a message via our email info@wardrobemerchant.com - What is the status of my order?
We have you covered! Click here to check the status of your order. Fill the form and make sure you input the correct order number. - Can you ship internationally or process international credit cards?
Yes, we can. - How can I pay for my order?
We accept payment via secured platforms like flutter wave and Paystack with the use of credit cards. - How long will it take me to get my order?
For standard shipping, you should receive your order within 4-5 business days. If you are outside Lagos, it is 5-7days after you receive your waybill.
- Can I exchange my order?
We have a no exchange policy. However, we can resell it for you. Kindly click the sell with us tab to join the movement. - How do I return my order?
Please click www.wardrobemerchant.com/refund-policy to see our return policy - What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing your store credit. Kindly email us with pictures and your order number. - I received the wrong goods, what do I do?
We are so sorry for any inconvenience this has caused, our customer service team is here to help make things right. Please contact our customer service team via our contact us page. Kindly state your order number and code of the item purchased. - Where can I find product sizing information?
Please click the find your size chart tab to find our size chart. - Can the quality of your brand be trusted?
Yes, at Wardrobe Merchant, quality is a huge pillar for us, so we sell only high-quality items from different parts of the world. We also assign prices based on the brand, fashion trend and item condition. - Do you have a manufacturing factory?
We do not manufacture our clothing, we declutter from people’s wardrobe, as well as fashion stores globally. - How do I advertise on your platform?
Please send us an email to info@wardrobemerchant.com for advert placement. - Do you offer personal styling coaching?
Yes, we do. You could check our blog for styling tips or follow our CEO www.instagram.com/obis.ora to learn a lot. And you could also book a styling session with our CEO at a cost. Kindly contact our customer care for more enquiries. - How do I volunteer to work here as an intern?
You can volunteer to work with Wardrobe Merchant by sending an email to careers@wardrobemerchant.com - Do you offer affiliate programs? Yes, we do. You can apply, and we will get back to you if you are shortlisted. Please visit our Become an affiliate page for more details. www.wardrobemerchant.com/become-an-affiliate